Cancellation Policy
Last updated: June 2025
Order Cancellation
We understand that plans change. You may cancel your order at Motoplexer, subject to the conditions below.
Before Dispatch — Cancellation Allowed
You can cancel your order at any time before it is dispatched from our warehouse.
- Log in to your account and go to My Orders
- Select the order you wish to cancel and click Cancel Order
- Alternatively, contact us at motoplexer@gmail.com or call +91 86043 56197
Once confirmed, your cancellation will be processed and any prepaid amount will be refunded via the original payment method within 5–7 business days.
After Dispatch — Cancellation Not Allowed
If you have concerns about a dispatched order, please contact us immediately. For damaged or defective items, refer to our Return & Replacement Policy.
Refusal at Delivery — Cancellation Charges Apply
If you refuse to accept delivery of your order at the time of delivery (without a valid reason such as visible damage), the following charges will be applicable:
- Shipping charges (forward + return) will be deducted
- A cancellation/handling fee may apply depending on the order value
- Any prepaid amount after deductions will be refunded within 7–10 business days
Cash on Delivery (COD) orders refused at delivery will result in a deduction of forward shipping costs and may affect your eligibility for future COD orders on Motoplexer.
Motoplexer's Right to Cancel
In rare circumstances, Motoplexer reserves the right to cancel an order due to:
- Out-of-stock or unavailability of the product
- Incorrect pricing due to technical errors
- Suspected fraudulent transaction
- Non-serviceable delivery location
In such cases, you will be notified promptly and a full refund will be issued.
Need Help?
For cancellation requests or queries, reach us at motoplexer@gmail.com or +91 86043 56197.