Return & Replacement Policy

Our Policy

At Motoplexer, we take quality seriously. Every order is checked before dispatch. However, if you receive a damaged or defective product, we will make it right.

Eligibility for Replacement

A replacement request is accepted only when:

• The product is damaged (physically broken, crushed, cracked, etc.)
• The product is defective (does not function as intended, manufacturing fault)
• The request is raised within 5 hours of delivery

Requests raised after 5 hours of the delivery timestamp will not be accepted under any circumstances.

How to Raise a Replacement Request

1. Take unboxing video or photos immediately upon delivery — this is required as proof of damage/defect.
2. Contact us within 5 hours of delivery via:
   • Email: motoplexer@gmail.com
   • Phone: +91 86043 56197
3. Share your Order ID, photos/video of the damage, and your registered contact details.
4. Our team will review and confirm the replacement within 24–48 hours.

Non-Eligible Cases

• Products damaged due to misuse, installation errors, or accidents
• Products with missing parts that were not reported within 5 hours
• Change of mind or incorrect order by the customer
• Requests raised after the 5-hour window
• Products without unboxing proof

Replacement Delivery

Once a replacement is approved, the defective product will be picked up (or you may be asked to ship it back at our cost), and the replacement will be dispatched within 3–7 business days, subject to stock availability.

Questions?

For any queries regarding replacement, contact us at motoplexer@gmail.com or call +91 86043 56197.